Shipping Policy
Thank you for choosing luxoutlets.shop! We are committed to providing high-quality products and efficient logistics services to customers around the world. Please read the following shipping policy carefully to understand the relevant information such as order processing, shipping costs, delivery time and after-sales service.

1. Shipping Range
We currently support global delivery, covering the following countries and regions:

Main markets: the United States, Canada, EU countries, the United Kingdom, Australia, Japan, Singapore, etc.

Other regions: some Asian, South American and Middle Eastern countries (see the list of optional countries on the checkout page for details).

If your address is not in the list, please contact customer service to confirm whether delivery is supported.

2. Order processing time
All orders will be reviewed and packaged within 1-3 working days (excluding holidays).

In case of promotional activities or peak seasons (such as Black Friday and Christmas), the processing time may be extended to 3-5 working days, and we will notify you of the latest progress by email.

3. Logistics methods and timeliness
We cooperate with many international logistics companies (such as DHL, FedEx, UPS, EMS, etc.) to automatically match the best logistics plan according to the destination.

Region Standard Shipping Expedited Shipping (optional)
North America/Europe 7-15 working days 3-7 working days
Asia/Oceania 5-10 working days 2-5 working days
Other regions 10-20 working days 5-10 working days
Note: The delivery time is an estimate and may be delayed due to customs clearance, holidays or force majeure.

4. Shipping Calculation
The shipping cost is automatically calculated based on the weight, volume and destination of the goods, and the final amount will be displayed on the checkout page.

Free Shipping Policy: Free standard delivery for orders over [amount] (such as $99) (except for some remote areas).

5. Customs Duties and Import Taxes
Customs policies vary from country to country, and taxes are borne by the recipient.

Some countries may require the recipient to clear customs and pay fees by themselves. Please understand the customs regulations of the destination before placing an order.

If you need to prepay customs duties (DDP service), please contact customer service to confirm whether it is supported.

6. Order Tracking
After the order is shipped, you will receive a confirmation email containing the logistics order number and tracking link.

You can check the status of the package in the following ways:

Log in to the "My Order" page on the official website;

Go directly to the official website of the logistics company and enter the order number for query.

7. Delivery Problem Handling
7.1 Package Not Delivered/Lost
If the logistics information shows "Signed for" but you have not received the package, please contact the local logistics outlet to confirm first.

If the package is confirmed to be lost, please contact customer service within 30 days after shipment, and we will assist in claiming or reissuing (providing proof from the logistics company is required).

7.2 Transportation Delay
Due to delays caused by customs inspections, weather, etc., please wait patiently and pay attention to logistics updates.

If the delay exceeds 30 days, you can apply for a full refund or free reissue.

8. Return and Refund
If you need to return the product due to transportation damage or product quality issues, please contact customer service within 7 days after signing for it.

Returns require photo proof. After confirmation, we will bear the return shipping costs and arrange a refund/exchange.

Note: For returns not caused by quality issues, the buyer must bear the shipping costs, and the goods must remain unused.

9. Disclaimer
We cannot be held responsible for delivery problems caused by the following reasons:

The address provided by the customer is wrong or incomplete;

Customs detains, destroys or returns the goods;

Force majeure factors such as natural disasters, wars, and epidemics.

10. Policy Updates
We may adjust our policies based on changes in logistics partners or regulations, and the updated content will be announced on this page.

If you have any questions, please contact customer service:

Email: businesswork@luxoutlets.shop

Online chat: Monday to Friday 9:00-18:00 (GMT+8)

Last updated: October 2023
Effective date: From now on

Notes:

It is recommended to mark the restrictions of specific countries/regions in the copy (for example, whether sensitive regions such as Israel and Russia are supported).

If you use overseas warehouses or local warehouses, you can add "multi-warehouse delivery" related content to shorten the time limit.

Depending on the brand positioning, you can adjust the shipping strategy (such as free shipping for the entire store or exclusive discounts for members).

I hope this template can provide you with a reference!